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Medical insurance

Medical insurance for business

Frequently asked question

What to do if an insured accident occurs?

The insured person should apply to the insurance company and provide the following information:

Insurance Certificate Number;

  1. Name and Surname;
  2. Content of the appeal (complaints);
  3. Contact number;
  4. Address.

If hospitalization is required by an emergency doctor's appointment:

  1. The diagnosis is confirmed;
  2. A medical institution will be appointed in accordance with the terms of the diagnosis and contract.

An ambulance doctor does not form a sick leaflet.

An ambulance doctor can prescribe medication only for urgent treatment (such as painkillers, fever drops, etc.), Medicare prescriptions for scheduled and long-term treatment prescribed by an ambulance doctor are not included in insurance coverage.

How the call of experts (therapists, pediatricians) called for homes or offices (if instructed) is implemented?

The insured person should apply to the insurance company and provide the following information:

  1. Insurance Certificate Number;
  2. Name and Surname;
  3. Content of the appeal (complaints);
  4. Contact number;
  5. Address.

The medical coordinator of the IC transmits the information to the medical institution and informs the insured about the action taken.

Scheduled calls of doctors to homes or offices are made after their outpatient clinic visits at medical facilities.

The doctor's home care is recorded as an insurance accident, and treatment is resumed by the same doctor.

It is offered to pay for medical services, explaining that health care services are not included in the insurance program. What do I have to do?

First of all, you should get familiar with the terms of the guarantee and then contact the Department of Medical Service of the IC via contact numbers: (012) 940, (012) 497 17 37, (012) 497 17 67.

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