Traffic insurance event

Traffic insurance event

What should an insured person do in case of a traffic accident?

  • 1.

    The insurance company (012) 940 and the employee of the State Traffic Police 102 are immediately notified of the incident.

  • 2.

    The accident agent immediately contacts the client, goes to the scene and takes pictures.

  • 3.

    The client applies to the insurance company with the relevant documents.

  • 4.

    The work is aimed at evaluating the service department. The victim is informed of the amount of damage. At the choice of the customer, the amount is paid to the customer or sent to the service department for repair.


If the victim wants the car to be repaired by the insurance company:

• The car is sent for repair to the service department, with which the insurer cooperates on a contractual basis.

• After inspecting the car during the repair period, the maintenance personnel notify the victim.

• With the consent of the customer, car repairs begin.

• The repaired vehicle is handed over to the customer.

Incident information form