Technical Requirements
• University education (preferably in IT or related field)
• Good administration experience of Windows and macOS operating systems
• Understanding of how PCs, laptops and peripheral devices (printers, scanners) work
• Basic knowledge of network technologies (TCP/IP, DNS, DHCP, VPN)
• Skills in cable works: neat patch-cord routing, basic cabling, connector crimping, physical network troubleshooting
• Basic hardware repair and upgrades: SSD/HDD replacement, RAM upgrade, cooler replacement, basic diagnostics
• Skills in installing, configuring and updating software and operating systems
• Configuration and support of mobile devices (iOS, Android): corporate email, VPN, basic security settings
• Experience in user support and resolving common technical issues
• Experience working with ticketing systems and handling support requests (priorities, SLA)
• Skills in remote user support (RDP, VNC or similar tools)
• Good command of office applications (Microsoft Office / Google Workspace)
• Mandatory documentation of solutions and typical cases in the knowledge base (Confluence)
• Ability to quickly diagnose and solve problems
• Polite, customer-oriented and stress-resistant attitude
• Ability to work in a team and follow procedures and regulations
• High level of responsibility and attention to detail
• English or Russian language skills at least at B1 level (written and verbal)
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